Easy-Protection.com uses UPS as the primary shipper of purchased items.  We can also ship via DHL and U.S. Postal Service at the customer's request.  Shipments made via U.S. Mail are shipped First Class or Priority and are not insured.

Orders are shipped to US locations only.  Any orders shipped to Alaska, Hawaii, Virgin Islands and Puerto Rico must ship air due to carrier restriction.

Military orders using APO and FPO addresses must be shipped U.S. Postal Service Priority Mail.

UPS and DHL will not ship to P.O. Boxes.  A physical address must be supplied at the time of the order. 

1-day, 2-day, 3-day UPS/DHL shipping is available upon request at the upgraded fee.

Same day shipping is only guaranteed if the order is placed prior to 1:30 pm EST.

Returns:  

In the event of a return of the merchandise, a Return Merchandise Authorization (RMA) number is included with the initial shipment and must be clearly marked on the outside of the shipping box.  This RMA number is valid for 30 days only.  Upon receipt of the merchandise customer will receive proper credit.  Freight on returned goods must be prepaid.

An item will be replaced/exchanged if found to be defective unless specified by checking the directive within the return box.  A new order will be placed along with shipping fees.  There will be no charge for replacement/exchange for product of equal value.  If there is a change in price, there will be a credit or charge for the difference.  If the item is proven to be defective and the customer has specified in writing that they do NOT wish the product to be replaced/exchange, a credit for the product and shipping fees will be issued. 

Non-defective merchandise will be accepted for credit at the original price less freight and handling charges and restocking fees of 15% within 90 days of invoice date.  No returns or credit requests after 90 days of invoice date.  Product returned after this time is only eligible for replacement/exchange.  NOTE:  Pepper sprays will only be accepted for replacement/exchange within 30 days of the original invoice date.  No Refunds or Credits will be issued for pepper sprays. 

Credit will be issued within ten (10) business days upon receipt of merchandise at the address specified.